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What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile data. 

How do you collect information?

When you browse or conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. 


Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Wix and CMC use cookies for important reasons, such as:

  • To provide a great experience for visitors and customers.

  • To identify registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use.

Analytic, cookie and tracking data is collected to help us monitor our web-shop and improve our services.

For a full list of cookies and usage please contact us at the listed address.

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at or send us mail to: Unit 1 Pennypot Industrial Estate, Hythe, Kent, CT216PE.


Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: Unit 1 Pennypot Industrial Estate, Hythe, Kent, CT216PE. Holders of an online account are able to amend details via the customer log in portal.


CMC Camper Shop Returns Policy

  • Before returning anything, please request and complete a ‘Returns Form’ available from or call 01303 261062

  • Damaged or incomplete orders must be reported to Concept Multi-Car Ltd within 2 working days of receipt of order.

  • It is the customer’s responsibility to check for possible transportation damage before signing for received goods.

  • The customer must meet the cost of carriage to return correctly supplied unwanted goods.

  • Unwanted goods returned after 30 days will be subject to a 20% handling charge.

  • Unwanted goods must be returned before 90 days.

  • Unwanted good will not be refunded after 90 days.

  • Parts that have been modified cannot be returned.

  • Whilst we make every effort to provide accurate information, it is the customers responsibility to check that the parts are correct for their vehicle before fitting.

  • Returned goods must not have been fitted and must be in a re-sale able condition (unless faulty) with original packaging.

  • When returning goods, the buyer is responsible for the repackaging of the goods and they remain the customer’s responsibility until they arrive at our warehouse, please obtain proof of posting/delivery.

  • Concept Multi-Car regrets that postage/packaging/insurance costs are non-refundable, unless goods received are faulty or received in error.

  • All goods are sold in accordance with Distance Selling Regulations.


1. Interpretation

1.1 In these Conditions:

"Buyer" means the person who offers to purchase Goods from the Seller and to whom the Seller agrees to sell the Goods.

"Conditions" means the Sellers standard terms and conditions of sale set out in this document as amended from time to time by the Seller.

"Confirmation of Order" means the confirmation in whatever form made by the Seller to the Buyer prior to payment being affected and Goods being dispatched.

"Contract" means the contract between the Buyer and the Seller under which the Buyer offers to buy the Goods from the Seller and the Seller agrees to sell the Goods to the Buyer.

"Goods" means the Concept Multi-Car Limited products and any parts of them which the Seller agrees to supply to the Buyer in accordance with these Conditions.

"Nominated Card" means the payment card details provided by the Buyer to the Seller at the time of placing the order and from which payment for the Goods will be effected.

"Seller" means Concept Multi-Car Limited, registered number 03664674 whose registered office is at Unit 1, Pennypot Ind Est, Hythe, Kent, CT21 6Pe

"Writing" includes letters, e-mail and facsimile transmission.

1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended re-enacted or extended from time to time.

1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.


2. Basis of the sale

2.1 The Seller shall sell and the Buyer shall purchase the Goods from the Seller in accordance with these Conditions and at the price set out in any written quotation made by the Seller to the Buyer or in the absence of any written quotation at the prices set out in the current price list as set out on the Seller's website or in the Seller's current catalogue from time to time.

2.2 All purchases of the Goods are subject to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions.

2.3 No variation to these Conditions shall be binding unless the proposed variation is confirmed in Writing by the Seller.

2.4 The Seller's employees or agents are not authorised to make any representations or warranties in relation to the Goods or their quality or their fitness for a particular purpose unless it is confirmed by the Seller in Writing. In entering into the Contract the Buyer acknowledges that it shall not rely on any such representations or warranties which are not so confirmed but nothing in these Conditions affects the liability of either party for fraudulent misrepresentation.

2.5 Any advice or recommendation given by the Seller its employees or agents to the Buyer or its employees or agents as to the storage application or use of the Goods which is not confirmed in Writing by the Seller is followed or acted upon entirely at the Buyer's own risk and accordingly the Seller shall not be liable for any loss, damage or inconvenience arising out of reliance upon such advice or recommendation which is not so confirmed.

2.6 Every effort is made to ensure that the prices shown in all the Seller's sales literature and on the Seller's website are correct at the time of publication. Any typographical clerical or other error or omission in any sales literature quotation price list acceptance of offer invoice or other document or information issued by the Seller shall be corrected by the Seller as soon as practicable once it has become aware of the error or omission but the Seller shall not be liable for any loss or damage arising out of such error or omission.


3. Orders

3.1 No order submitted by the Buyer either in writing, online or over the telephone shall be deemed to be accepted by the Seller unless and until confirmed in Writing by the Seller.

3.2 Once the order has been accepted by the Seller it shall be binding on the parties. Acceptance of the order is conditional upon the availability of the Goods ordered and the correct postage address and corresponding charge being paid. Some regions are not served by our couriers or require additional charges as detailed at checkout. We may cancel your order if the incorrect shipping/postage options are selected at checkout.

3.3 If any of the Goods ordered are unavailable or should events occur beyond its reasonable control; the Seller reserves the right to cancel the order and shall inform the Buyer as soon as possible.

3.4 If part of the Goods ordered is available, the Seller shall contact the Buyer in order to confirm whether or not the Buyer would like to proceed to purchase that part of the Goods that are available.

3.5 It is the Buyer's responsibility to check that all details and aspects of the order are correct and suitable for the requirements of the Buyer.

3.6 The quantity quality and description of the Goods shall be those set out in the Seller's quotation or on the description of the Goods either on the Seller's website or in the Seller's current catalogue from time to time.

3.7 Every effort is made to ensure that the Goods which are to be supplied correspond as closely as possible to those displayed in the Sellers catalogue or on-line. The Buyer acknowledges however that they may not be exactly the same as that description.

3.8 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform to any applicable statutory or EU requirements and/or which do not materially affect their quality or performance.

3.9 All items ordered that are marked as Special Order cannot be cancelled by the buyer after the order has been placed.


4. Price of the Goods

4.1 The price of the Goods shall be the price stated in the quotation issued by the Seller to the Buyer or where no price has been quoted (or a quoted price is no longer valid) the price listed in the Seller's published price list current at the date on which the order is confirmed by the Seller.

4.2 Special Offers. We reserve the right to end any offer at any time including prior to the published date. Special offers are not valid in conjunction with any other offer.

4.3 Where the Goods are supplied for export from the United Kingdom the Seller's published export price list shall apply.

4.4 When an order is priced based on a quotation issued by the Seller prices quoted shall be valid for 30 days from the quotation date or until earlier acceptance by the Buyer to the Seller.

4.5 The Seller reserves the right by giving notice in Writing to the Buyer at any time before dispatch of and payment for the Goods, to increase the price of the Goods to reflect any increase in the costs to the Seller which arise out of any factor which is beyond the control of the Seller (such as without limitation any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in the agreed delivery date or quantities of the Goods which is requested by the Buyer or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate written information or instructions. If this is the case the Seller will give the Buyer the opportunity to reaffirm the Contract at the increased price or to decline to proceed with the purchase.

4.6 Except as otherwise stated under the terms of any written quotation or in any price list of the Seller and unless otherwise agreed in Writing between the Buyer and the Seller all prices are given by the Seller on an ex-works basis.

4.7 Where the Seller agrees to deliver the Goods the Buyer shall be liable to pay the Seller's charges for transport packaging and insurance.

4.8 Where the Buyer decides to collect the Goods from the Seller's premises they may do so free of charge.

4.9 The price payable under 4.1 above is inclusive of any applicable value added tax.




5. Terms of payment

5.1 The Buyer shall at the time of ordering the Goods provide to the Seller the card details for the account from which payment for the Goods shall be made. Receipts for payment will be issued only upon request.

5.2 Unless agreed otherwise in Writing by the Seller the Seller shall be entitled to deduct payment for the Goods from the Buyer's Nominated Card upon dispatch of the Goods.

5.3 If payment by the Buyer cannot be effected at the time of dispatch of the Goods then without prejudice to any other right or remedy available to the Seller, the Seller shall have the right to cancel the contract or suspend any further deliveries to the Buyer.

5.4 Cancellations, returns and refunds are subject to the following conditions:-

5.4.1 The Buyer has the right to cancel an order of Goods at any time before the Goods have been delivered or for a period of 7 days starting on the day after the day on which the Buyer received the Goods;

5.4.2 If the Goods have already been dispatched by the Seller, the Buyer is advised to return them to the Seller upon delivery and the following shall apply: if the Goods are returned within 14 days of the Buyer receiving them, the Buyer will be entitled to a full refund of any payment that has been made by the Buyer for the Goods (but not the cost of packaging and transportation);

5.4.3 When returning the Goods, they must be accompanied by proof of purchase (receipt or dispatch note), be unused and in the same condition as they were in at the time of receipt (including all original packaging) otherwise the Seller will not be obliged to issue a full refund.

5.4.4 If Goods are returned more than 14 days after receipt by the Buyer any refund will be at the discretion of the Seller and subject to a restocking fee equal to 15% of the value of the Goods.

5.4.5 The Seller shall not accept returns of any Goods which are made more than 90 days after the date on which they were dispatched unless they are deemed to be faulty in accordance with clause 5.8.

5.5 If the Buyer amends its order for the Goods after the order has been placed, the Seller reserves the right to charge the Buyer any additional costs that the Seller will incur as a result. However this shall not exceed 25% of the value of the Goods in question. If this is the case, the Seller will inform the Buyer and give the Buyer the opportunity to either confirm the amended order at the higher price or to revert to the original order or to cancel the order.

5.6 If the Buyer believes that any of the Goods are defective or are of an unsatisfactory quality, the Buyer must immediately contact a member of the customer services team by one of the following methods:


Phone: 01303 261062

Address: Concept Multi-Car Limited

Unit 1 Pennypot industrial Estate

Hythe, Kent, CT21 6PE


Treat the Goods with the utmost care and return them to the Seller at the above address.


5.7 Nothing mentioned in these Conditions affects the Buyers statutory rights in the unlikely event that the Goods do not meet a standard required by the law.

5.8 On receipt of the Goods the Seller will carry out an inspection and evaluation of the Goods and if it finds that the Goods are faulty then a full refund will be given (including reasonable packaging and transportation costs). Goods that have been subject to modifications or alterations by the Buyer or which are not faulty will not be refunded.




6. Delivery

6.1 Delivery of the Goods shall be affected by delivering the Goods to the address communicated by the Buyer to the Seller at the time of placing the order and confirmed in the Confirmation of Order.

6.2 Any dates quoted for delivery of the Goods are estimates only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused.

6.3 The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.

6.4 Where the Goods are to be delivered in installments each delivery shall constitute a separate Contract and failure by the Seller to deliver any one or more of the installments in accordance with these Conditions or any claim by the Buyer in respect of any one or more installments shall not entitle the Buyer to treat the Contract as a whole as repudiated.

6.5 If the Seller fails to deliver the Goods (or any installment) for any reason other than any cause beyond the Seller's reasonable control or the Buyer's fault, and the Seller is accordingly liable to the Buyer, the Seller's liability shall be limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of similar Goods to replace those not delivered and the price paid for the Goods.

6.6 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time of placing the order (otherwise than by reason of any cause beyond the Buyer's reasonable control or by reason of the Seller's fault) then without prejudice to any other right or remedy available to the Seller the Seller may:

6.6.1 Store the Goods until actual delivery takes place and charge the Buyer for the reasonable costs (including insurance) of storage; or

6.6.2 Sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.




7. Risk and property

7.1 Risk of damage to or loss of the Goods shall pass to the Buyer

7.1.1 On delivery; or

7.1.2 In the case of Goods to be collected from the Seller's premises, at the time when the Seller notifies the Buyer that the Goods are available for collection; or

7.1.3 If the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.




8. Warranties and liability

8.1 Subject to these Conditions the Seller warrants that the Goods will in all material respects correspond with their description at the time of delivery and will be free from defects in material and workmanship for a period of twelve months from the date of delivery.

8.2 The above warranty is given by the Seller subject to the following conditions:-

8.2.1 the Seller shall be under no liability in respect of any defect in the Goods arising from fair wear and tear, willful damage, negligence, abnormal working conditions of the Buyer, failure to follow the Seller's instructions (whether oral or in writing), misuse or alteration or repair of the Goods by the Buyer without the Seller's prior written approval;

8.2.2 The above warranty does not extend to parts materials or equipment not manufactured by the Seller in respect of which the Buyer shall only be entitled to the benefit of any warranty or guarantee as is given by the manufacturer to the Seller.

8.3 Subject as expressly provided in these Conditions and except where the Goods are sold to a person dealing as a consumer and not in the course of business all warranties conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

8.4 Where the Goods are sold to the Buyer acting as a consumer:-

8.4.1 The Goods will be of satisfactory quality;

8.4.2 The Seller will not be liable for any loss or damage caused by it or it's employees or agents in circumstances where: There is no breach of a legal duty of care to the Buyer by the Seller or by any of it's employees or agents; Such loss or damage is not a reasonably foreseeable result of any such breach; Any increase in loss or damage results from a breach by the Buyer of any of these Conditions; and Nothing in these terms affects any liability for death or personal injury caused by a breach of a legal duty of care by the Seller or for fraud or the Buyer's statutory rights as a consumer.

8.5 Where the Buyer purchases the Goods from us other than as a consumer , the Seller's liability in respect of any breach of these conditions and/or any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract shall be subject to the following:-

8.5.1 All warranties conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) is to the fullest extent permitted by law, excluded from the Contract.

8.5.2 The Seller shall not be liable to the Buyer for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Contract.

8.5.3 Nothing in these Conditions however shall exclude or limit the Seller's liability of for death or personal injury caused by our negligence or for fraudulent misrepresentation.

8.6 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with their description shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 14 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused and the Buyer does not notify the Seller accordingly the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure and the Buyer shall be bound to pay the price as if the Goods has been delivered in accordance with the Contract.

8.7 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet their description is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or at the Seller's sole discretion refund to the Buyer the price paid for the Goods (or a proportionate part of the price) but the Seller shall have no further liability to the Buyer.

8.8 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of the Seller's obligations in relation to the Goods if the delay or failure was due to any cause beyond the Seller's reasonable control including any Force Majeure Circumstance as defined in Clause 9.2.




9. Force Majeure

9.1 The Seller shall not be liable to the Buyer for any loss or damage which may be suffered by the Buyer as a direct or indirect result of the supply of the Goods by the Seller being prevented hindered delayed or rendered uneconomic by reason of any Force Majeure Circumstances.

9.2 In this condition "Force Majeure Circumstances" shall mean any Act of God, riot, strike, lock out, trade dispute or labour disturbance; accident, break down of plant or machinery, fire, flood, difficulty or increased expense in obtaining workmen materials or transport or other circumstances whatsoever outside the reasonable control of the Seller affecting the provision of the Goods or of raw materials therefore by the Seller's normal source of supply or the manufacture of the goods by the Seller's normal means or the delivery of the Goods by the Seller's normal route or means of delivery.

9.3 If due to Force Majeure Circumstances the Seller has insufficient stock to meet all its commitments the Seller may apportion available stocks between its customers at its sole discretion.




10. General

10.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to that other party at its registered office or principal place

of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.

10.2 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.

10.3 If any provision of these Conditions is held by any court or competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.

10.4 The Contract shall be governed by the laws of England, and the Buyer agrees to submit to the non-exclusive jurisdiction of the English Courts.


11. Import Duty

11.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulation for the country for which the Products are destined. We will not be liable for any breach by you of any such laws

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